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海运客服 Customer Service [ 投诉职位 ]

达飞轮船(中国)有限公司深圳分公司

薪水:面议

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专业培训 岗位晋升 节日福利带薪年假

基本信息

  • 工作地点:上海市
  • 年龄要求:18~60岁
  • 要求学历:大专
  • 招聘人数:不限
  • 工作经验:不限
  • 专业要求:不限

任职要求/岗位职责

The position is responsible for booking acceptance/amendment/cancellation, space coordination and a central point to handle customer request and provide solutions.1. Booking acceptance in local booking system• to perform all checks required, particularly for SQ and space validation, and complete booking acceptance process.• to arrange mother vessel connection plan in shanghai, incl. vessel name, voyage, gate-in code, calling terminal etc.• to manage booking amendments/cancellations.• to check loading list for each barge sailing and keep correct information d in local booking system.• to cooperate with booking colleague for good preparation of booking transfer to Lara.2. Space coordinator• to timely collect customer forecast and send consolidated figure on string basis to line focals.• to regularly communicate with line focals to get of space status in relative string.• to get customer service or sales colleague informed of space status/routing change/rolling information.• to communicate with line focal to apply for extra space if needed.3. Centralized customer service• to contact with customer and manage system modifications when needed• to follow up long layover boxes in shanghai and send application to operation team for protection.• to keep close touch with VIP to keep CSOP strictly adhered• to send loading confirmation for VIP customers.• to proactively track shipment status in transshipment port for hot shipments.• to handle exceptions/ customer requests/ issues / complaints/ disputes and provide appropriate solutions/ alternative• to coordinate with related internal teams and follow up to ensure resolutionRequired Experience &ampamp Skills:• Minimum College Degree• Read and write English• Basic knowledge of shipping industry• Communication skill

企业介绍

CMA CGM (China) Shipping Co., Ltd. Shenzhen BranchCMA CGM - the 3rd largest container shipping companies in the world, we are looking for high caliber people to join us. If you believe you have the requirements of below vacancies, dont hesitate to contact us:Interested parties please send full C.V. to following address or email to us.Please indicate the position you are applying for us.

给企业提问

地址:深圳市深南东路5002号信兴广场地王商业中心60楼

网址:http://www.myshipjob.com/jobseeker/company/49.html

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